Geith Excavator Rock Bucket

At Attachments Pros, we pride ourselves on exceptional customer service and ensuring our customers shop with confidence. Below, our Return and Refund policy outlines the steps you should take if you have any concerns or issues with your purchase. Should your item not match your expectations or arrive with defects, we have established a clear and easy method for returns and refunds.

Please note that not every order is eligible for return once it has been dispatched. We source our products directly from manufacturers and are subject to their return policies. Consequently, some products may not be returnable. This is assessed on an individual basis, so we encourage you to contact us directly for detailed information regarding returns for specific products or brands.

Shipping 

Most orders are processed and shipped within 1-2 business days. After that, please allow 4-6 days for delivery, with most orders arriving within 5-8 business days from the order date.

Returns

If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund. Returns must be authorized in advance. To initiate a return, contact us at info@attachmentspros.com or call (800) 331-2926 with your name, order number, and the reason for your return. Please note, returns without prior authorization will not be accepted.

Return Shipping Costs

Return shipping and insurance costs are the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

Restocking Fees

Depending on the product, some manufacturers may charge us a restocking fee, which varies between 5%-20%, and we will have to pass these fees on to you, our customer. Each return will be evaluated individually, and we will do our best to minimize these fees whenever possible.

If a return is initiated due to any of the following reasons, restocking fees will be completely waived: the items are defective or not working, the items do not match their description or photo, the wrong items were shipped, parts or pieces are missing, or the product arrived damaged.

Exchanges

The most straightforward method to exchange an item is to start by returning the original item(s). Once we have accepted your return, you may proceed with purchasing the new item separately.

Please be aware that exchanges are treated similarly to returns. Therefore, any applicable restocking fees and return shipping costs will be applied.

Cancellations

If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at info@attachmentspros.com, through the chat in the bottom right corner, or by calling us at (800) 331-2926.

Damages and Defects

If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at info@attachmentspros.com or call our support team at (800) 331-2926. We will process an insurance claim on your behalf.

If there is a manufacturing defect in the product, or if the product is not functioning as intended, please provide proof of the issues with either pictures or videos to this email: info@attachmentspros.com, or call our support team at (800) 331-2926.

Refunds

You will be notified once your return is received and inspected, typically within 4-7 business days. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approved the return for your refund to be reflected in your bank or credit card statement. If over 7 business days have passed since we approved your return and you haven’t received your refund, please contact us.

Warranty

Warranties vary depending on the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. Damages upon arrival not reported within 30 days are not covered under warranty.

For any questions regarding returns, refunds, or other inquiries:

• Email: info@attachmentspros.com
• Phone: (800) 331-2926
• Operating Hours: Mon-Fri/9am-5pm (MT)
• Address: 2525 Arapahoe Ave Ste E4 #1144, Boulder, CO 80302

When you choose us, you're not just buying a product; you're supporting a small business fueled by the passion of a dedicated team. We’re here whenever you need us—just a phone call or email away—and we’re committed to ensuring you’re completely satisfied with every aspect of your experience.

Here’s what you can always expect from us:

Top-Notch Customer Support

Need assistance? Our expert team is here for you through phone, email, and live chat. From pre-purchase questions to post-purchase support, we ensure your satisfaction every step of the way.

No Sales Tax

At Attachments Pros, we make every effort to keep your costs down. Enjoy the added benefit of no sales tax on any purchase.

30-Day Return Policy

We stand behind the quality of our products with a 30-day return policy. Shop with confidence knowing that we have your back. (Exclusions apply. See our policy for details.)

Lowest Price Guarantee

Found a better price elsewhere? Tell us! With our Lowest Price Guarantee, you’re assured of getting the best deal possible.

Full Manufacturer’s Warranty on All Products

Every attachment you buy from us comes with a full manufacturer's warranty, reinforcing our commitment to quality and your peace of mind.

Choose Attachments Pros and let us help you achieve greater productivity and success. Equip your machines with our robust attachments and experience a seamless blend of quality and service, designed to meet the demands of your projects and business.